Privacy Policy & Statement

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Privacy Policy & Statement

The Hospice Lottery Partnership respects your privacy and is committed to protecting the personal information that you provide to us. This statement explains our policies and practices regarding the use and disclosure of your personal information. By engaging with The Hospice Lottery Partnership you consent to the collection and use of your personal information as explained below.

Personal Information

The Hospice Lottery Partnership will store and process information about you for the purpose of providing services in accordance with our charitable aims. Using your consents as given, or in the event of a legitimate interest/business requirement, we will contact you from time to time using your preferred contact method(s). You have the right to review details of your personal data that we hold or to amend or cancel both your consent and preferred method(s) of contact by advising us by either email or by phone 01442 891459. Your data will not be shared with any third party unless we have your consent to do so or in the event of regulatory requirement. We may transfer your data to organisations outside the United Kingdom in compliance with the conditions of transfer set out in the Data Protection Act (2018) which implements the UKs General Data Protection Regulation (GDPR).

External Links

Our website may contain links to other third-party websites. Even if the third party is affiliated with The Hospice Lottery Partnership through a business partnership or otherwise, The Hospice Lottery Partnership is not responsible for the privacy policies, practices, or the content of such external links. These links are provided to you for your convenience only and you access them at your own risk.

Changes to this Privacy Policy

The Hospice Lottery Partnership reserves the right to modify this privacy statement at any time, so please review it frequently. If The Hospice Lottery Partnership makes material changes to this policy you will be notified here, by email, or through other means that The Hospice Lottery Partnership deems appropriate.

Privacy Statement

The type of personal information we collect:
We currently collect and process information such as:

• Personal identifiers – names, addresses, and telephone numbers.
• Email addresses.
• Customer Direct Debit details.
• Website user stats (IP addresses and cookies).

How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for the purpose of engaging with The Hospice Lottery Partnership’s products.

We also receive personal information indirectly, from data provider sources when conducting cold-calling telesales campaigns for the sale of lottery subscriptions.

We use the information that you have given us to maintain contact in line with the preferences you provided at point of sale and/or as updated during your lottery membership.

Where permissions have been granted, we may share this information with:

• Partner Charity organisations.
• Mailing Houses and/or printing suppliers.
• Telesales Agencies.
• Marketing Automation Platforms.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting us on 01442 891459 or email
• We have a contractual obligation.
• We have a legal obligation.
• We have a vital interest.
• We need it to perform a public task.
• We have a legitimate interest.

How we store your personal information:
Your information is securely stored in accordance with our IT Security and Acceptable Use Policy.

We keep the personal information provided for the duration of your membership with The Hospice Lottery Partnership. We will then securely dispose your information upon expiry of The Gambling Commissions three-year retention period. Personal data is deleted unless The Hospice Lottery Partnership is required to retain records containing personal data due to regulated circumstances (such as self-exclusion and legal proceedings).

Your data protection rights:
In line with our Data Protection Policy and under data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.

Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us by post at The Hospice Lottery Partnership, Honors Building, 72-80 Akeman Street, Tring, Hertfordshire, HP23 6AF, call us on 01442 891459, or email if you wish to make a request.

How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us by visiting the homepage of our website: to access our Complaints Policy, and submitting our Official Complaints Form which is linked within.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website: