By entering the lottery, players agree to be bound by these Terms and Conditions (“the Rules”). The Hospice Lottery Partnership (HLP) reserves the right to amend these Terms and Conditions from time to time without prior notice. The current Rules will be posted on the HLP website hospicelottery.org.uk/. A hard copy may be obtained by sending a stamped addressed envelope to the HLP offices at the above address. HLP is the Promoter of this lottery, which is a ‘Society Lottery’ within the meaning of the Gambling Act 2005. The Responsible Person is Belinda Ellis. All of the profits from HLP Lottery go directly towards funding the services of Florence Nightingale Hospice Charity, The Michael Sobell Hospice Charity, Rennie Grove Hospice Care, The Hospice of St Francis, East & North Hertfordshire Hospitals’ Charity, Hillingdon Hospitals Charity, and London North West Healthcare Charity (“the charity beneficiaries”) which all help people in their local communities to receive the care and support that they need. HLP reserves the right to add or remove the charity beneficiaries at any time. Information about how the lottery works, the chances of winning and the breakdown of costs and returns to charities is available at hospicelottery.org.uk/important-lottery-information/ or by calling HLP.
1. It is an offence for anyone under the age of 16 to participate in a lottery. However, HLP, as part of its commitment to responsible gambling has set a higher minimum age of 18 (eighteen) years. To enter the lottery, players must be a resident of Great Britain aged 18 (eighteen) or over.
2. Employees and Board Directors of HLP and their close family members (spouses/partners and children) may not participate in the lottery draws.
3. There are 150 guaranteed weekly winners and 150 weekly prizes consisting of 1 x £1,000, 4 x £25, and 145 x £10, plus 1 Rollover prize (clause 3a) although additional prizes might be offered from time to time. Twice a year the weekly draw will be a Bonus Draw with 1 x additional guaranteed £5,000 prize (“Bonus Draw”).
3(a). The Rollover is a separate draw to the main prize draw that each entry is automatically entered into. The non-guaranteed prize allocated to this draw is £500 per week, accumulating in further £500 lots until won. If it reaches a total of £25,000, then the Rollover becomes a guaranteed prize. It has a pre-set 2% chance of being won. However, as the winning number is randomly selected, it can be won in any weekly lottery draw.
4. Each entry in a weekly lottery costs £1.50 payment is via Direct Debit, Debit Card or cash. Payment via Standing Order is not available to new players. The HLP website has a minimum of 5-entries per player. All payments must clear through the bank before entries can be entered into the draw and are eligible to win a prize. Direct Debit payments are subject to the Direct Debit Guarantee and can take up to 14-days to process. Players will be advised of their first draw date in their welcome letter.
4(a). Players on a monthly subscription paying £7.50 per month per entry number will also accumulate up to 4 additional entries into a Bonus Draw, provided that all scheduled payments are made in the six-months preceding the Bonus Draw. It is also possible to pay a quarterly subscription of £22.50, a bi-annual subscription of £45 or an annual subscription of £90 per entry number. If players join part way through the six-month period or a scheduled payment is missed, this will affect how many Bonus Draw entries they accumulate. If a player cancels their subscription before funds are allocated to the Bonus Draws, any additional funds that a player has accrued will be allocated into subsequent weekly draws (or be returned to the player in accordance with clause 12 below).
5. All lottery entry sales are final and subject to clause 13. Players acknowledge that their payment of £1.50 per entry to enter the lottery does not guarantee that players will win any prize.
6. The draw for the prizes is made weekly, normally on a Friday, at the HLP office. Any changes to the draw day will be shown on the HLP website. The draws with the additional Bonus Draw will normally take place on the last Friday in March and September. Players do not need to attend the draw to win a prize. At each draw, winning lottery numbers will be selected using regularly tested random number generator software. Prizes will be allocated in the same sequence as winning lottery numbers are drawn.
7. Prize winners will be notified by letter, telephone, and/or email within 7-days of the draw. The weekly winners will also be published (clause 10) on the HLP website or a list available from the HLP office on request unless players notify HLP in advance that they object to their information being published. HLP reserves the right to carry out verification checks on prize winners to ensure that the winner meets the requirements of these Rules. HLP reserves the right to refuse to pay out a prize to a winner who does not comply with these Rules, including if they are found to be under 18-years of age or not resident in Great Britain, in which case another winner will be selected.
8. The prizes (clause 3) awarded will be made by cheque in the name of the player only. There are no alternative prizes.
9. Players are solely responsible for providing HLP with their accurate and up-to-date contact details and advising HLP of any changes to these. HLP will not be liable for any failure or inability to contact any player due to any errors, omissions or inaccuracies in the contact details. In the event of nonactivated Gift Subscriptions or winning cheques remaining un-cashed HLP reserves the right to return unclaimed prizes to HLP general funds after a period of 6-months.
10. HLP may use the name and county of the winner, their photograph and audio and/or visual recordings of them in connection with promotional activity for lottery if the winner has consented for HLP to do so.
11. A unique, randomly selected lottery number will be issued when a player either signs up to a subscription or buy a single entry. An alternate lottery number may be issued on request provided that it has not already been allocated to an existing player.
12. Players may cancel their lottery subscription at any time by notifying HLP in writing, by telephone, or via e-mail (using the contact details that appear at the start of these Rules) although any cancellation received after 12:00 hours on a Thursday may not be actioned until after the weekly draw has taken place.12(a). Subject to clause 12, if a player cancels, HLP will refund them the amount they are in credit if requested at the time of cancellation otherwise it will be used as credit in future draws. Balances under £1.50 will not be refunded and will be treated as donations to HLP. If a player subscribes by standing order, it is their responsibility to cancel this with their bank.
12(b). In the event that a player dies, HLP will refund any unused credit in a player’s account to the deceased player’s estate, if requested at the time of cancellation and upon receiving official notification and proof of death. If no-one wishes to continue the subscription and a refund is not required, the deceased’s unique lottery number will cease to be valid, and any unused credit will be donated to the proceeds of the lottery if not claimed after 3-months.
12(c). In the event that it is found that a player is either a non-GB resident or under 18 years of age, HLP will cancel the player’s unique lottery number. HLP will endeavour to refund the lottery payment, and the player will no longer be able to participate in the lottery.
13. HLP reserves the right to decline to accept an application, cancel an existing subscription, or terminate or suspend a player’s entry into the lottery.
14. Except as specifically set out in these Rules, and to the maximum extent permitted by law, all conditions, warranties and representations expressed or implied by law are hereby excluded.
15. Without prejudice to clause 14, HLP shall not be liable for: any loss or delay of any payment or communication sent by post, email or direct from a bank or building society; delays or failures in any software or other systems used to run the lottery, including the Banking system; any refusal by HLP to accept registration or cancellation of a player and any event beyond the reasonable control of HLP.
16. HLP’s decisions made in accordance with the Rules shall be final and binding.
17. HLP operates a Customer Complaints and Disputes Policy, relating to the lottery, details of which are available by writing to HLP or on the HLP website. Complaints should be addressed to the Chief Executive either by telephone, in writing or via email (using the contact details at the start of these Rules). If a complaint relating to a gambling transaction or the management of the transaction is not resolved, it will be referred for Alternative Dispute Resolution (ADR) to the Independent Betting Adjudication Service Limited (IBAS).
18. HLP is committed to protecting player’s privacy. Data collected from players is used lawfully in accordance with the Data Protection legislation and with HLP’s Privacy Policy and Statement as posted on the HLP website. HLP’s Privacy Policy and Statement forms part of these Rules. Player data will be used solely for the purpose of processing lottery entries, subsequent entry into the lottery draw, and informing players if they have won a prize or for administrative purposes. It will also be used to enable HLP to contact players with news, events and promotions if they have provided consent for HLP to do so or if HLP believe they have a legitimate interest in hearing from HLP. It will also enable the charity beneficiaries to contact players with news, events, and promotions only if they have provided consent for any of them to do so. Players have the right to review details of their personal data that HLP holds or to amend or cancel both their consent and preferred method(s) of contact by advising the HLP office in writing, email, or telephone (using the contact details at the start of these Rules).
19. HLP will not sell, rent or pass player’s personal data to unrelated third parties for their own purposes, unless HLP have their consent to do so, or in the event of regulatory requirement.
20. Players may access the information held about them by contacting HLP in writing or via email.
21. This lottery is a form of gambling. HLP promotes responsible gambling, and players are encouraged to gamble sensibly. A copy of HLP’s Social Responsibility in Gambling Policy is available on request. HLP is a member of the Hospice Lotteries Association and the Lotteries Council and offers individuals access to support, information and advice by contacting GambleAware (
www.gambleaware.org) or GamCare on 0808 8020 133 (www.gamcare.org.uk).
22. A request to self-exclude from HLP gambling products, may be made by contacting the HLP Office via post, telephone, email, or via the HLP website (using the contact details at the start of these Rules) but players would not be able to re-join the lottery for a minimum of 6-months from the date of self-exclusion.
23. Pre-paid customer funds are held in a number of separate bank accounts are all segregated from the operating accounts of HLP. This is rated as ‘Not protected – Segregation of customer funds’ in the event of insolvency under the Gambling Commission’s rating system.
24. In the event that any provision of these Rules is held to be illegal, invalid, void or otherwise unenforceable, it shall be severed from the remaining provisions which shall continue in full force and effect.
25. These Rules shall be construed in accordance with and governed by the laws of England and Wales.
