Payment holidays
We recognise that many supporters are reluctantly forced to cancel their subscriptions for financial reasons. If you are cancelling due to financial difficulties, you might like to continue supporting your chosen charity(s) when your financial situation improves. If you would prefer to take a payment holiday by pausing your subscription rather than cancelling it completely, our partner charities and their patients would be very grateful.
Contact our team online
You can cancel your subscription by completing the form below. Your request may take 3-5 working days to process. Please call our team if you need urgent changes before an upcoming payment.
Contact our team by phone
You can request a payment holiday or cancel your subscription by calling our team on 01442 891459. Our offices are open Monday-Friday 9am-5pm.
Contact our team by email
You can request a payment holiday or cancel your subscription by emailing info@hospicelottery.org.uk, quoting your reference number (if known), full name, and address. Your request may take 3-5 working days to process. Please call our team if you need urgent changes before an upcoming payment.
